Shipping & Returns

When will I receive my order?

We understand that you can't wait to enjoy your order. We aim to ship your order within 5–7 business days. You will receive an order confirmation by email once your order is successful. After this, you will receive a shipping confirmation with a track & trace code so you can track your order.

What are the shipping costs?
For orders over €250, shipping is free (within the Benelux; shipping costs outside the Benelux are shown during checkout or please contact us). If you place an order under €250, an additional €14.95 will be added for shipping costs.

How can I exchange or return my order?
Have you changed your mind and would you like to return your product? You can do so within 14 days of receiving your order, provided it is unused and, if reasonably possible, in the original packaging. The costs for the return shipment are at your own expense.

Send an email to info@lauilounge.com with your order number and indicate which product(s) you wish to return. We will then be happy to assist you personally. You can find your order number on the invoice or in the confirmation email.

If you wish for us to handle your return (pickup by our courier), we charge the following rates in the Benelux:

• Junior Seat €25.00 incl. VAT
• Lounge SeatXL €30.00 incl. VAT
• Square Pouf € 25.00 incl VAT
• Kid Lounge €25.00 incl. VAT
• Long Chair Lounge €40.00 incl. VAT
• Daybed € 45.00 incl. VAT
• DaybedXL € 60.00 incl. VAT

Tips:

• Always ask for proof of shipment for your return from PostNL.
• Carefully open the original packaging so that you can reuse it to return the order if necessary.
• Does your order consist of multiple Laui's? Then unpack one first and check if it is entirely to your liking regarding color, fabric, and comfort.

When will I get my refund?
If you withdraw from the agreement, you will receive all payments you have made up to that point, excluding any return costs, back from us without delay and in any event no later than 14 days after we have been notified of your decision to withdraw from the agreement.

We may withhold reimbursement until we have received the goods back, or until you have demonstrated that you have returned the goods, whichever occurs first.

What is excluded from the warranty?
You have no warranty against wear and tear due to use or damage caused by pests.