Shipping & Returns

When will I receive my order?

We understand you can't wait to enjoy your order. We aim to ship your order within 5-7 business days. You'll receive an order confirmation email once your order is successful. You'll then receive a shipping confirmation with a track & trace code so you can track your order.

What are the shipping costs?
For orders over €250, there are no shipping costs (within the Benelux). For orders under €250, there's an additional €14.95 shipping charge.

How can I exchange or return my order?
Have you changed your mind and want to return your product? You can do so within 14 days of receiving your order, provided it's unused and, if reasonably possible, in its original packaging. You'll be responsible for paying for the return shipping costs.

Send an email to info@lauilounge.com with your order number and specify which product(s) you wish to return. We will be happy to assist you personally. You can find your order number on your invoice or in the confirmation email.

If you would like us to arrange your return (pickup by our courier), we charge the following rates in the Benelux:

• Junior Seat €25.00 incl. VAT
• Lounge SeatXL €30.00 incl. VAT
• Square Pouf € 25.00 incl VAT
• Kid Lounge €25.00 incl. VAT
• Long Chair Lounge €40.00 incl. VAT
• Daybed €45.00 incl. VAT
• DaybedXL €60.00 incl. VAT

Tips:

• Always ask for proof of shipment of your return from PostNL
• Please open the original packaging carefully so that you can reuse it to return the order if necessary.
• If your order contains multiple Lauis, unpack one first and check if it's exactly to your liking in terms of color, fabric, and comfort.

When will I get my purchase amount back?
If you cancel this contract, we will reimburse to you all payments received from you, excluding any return costs, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

What is excluded from the warranty?
There is no warranty against wear and tear due to use or damage by vermin.