Need help?
Frequently Asked Questions
ORDER
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Unsure about the right color? We'll send you free fabric samples so you can view and compare the ideal color in your own environment and light at home. This way, you can be sure you're making the perfect choice.
PAY
We accept the most common payment methods such as iDEAL, Bancontact, credit card and other secure online payment options.
Depending on your country and available payment methods, post-payment may be possible through selected payment providers.
DELIVERY
Delivery times vary by product. Many products are made to order. The current delivery time is listed on the product page.
Shipping costs are calculated automatically during checkout and depend on the delivery address and order size.
Yes, we ship to several European countries. Contact us for international shipping options and rates.
PRODUCT & USE
Yes, our outdoor products are specially designed for outdoor use and made of high-quality, weather-resistant materials.
Our fabrics are water-repellent and resistant to various weather conditions. We recommend covering or storing the products indoors during prolonged rain or in winter.
All our outdoor products are easy to clean with a remote pressure washer. If necessary, a cleaning agent such as soap or Dreft can be used. Never use chlorine.
WARRANTY & RETURNS
We provide a 2-year manufacturer's warranty on all our products under normal use.
Yes, even after the warranty period, you can have your product repaired by us. Please contact our customer service for options and costs.
Yes, we provide refills for our products if the comfort diminishes after a few years. Contact us for advice on the correct quantity and options.
Yes, you have the right to return your order within the statutory cooling-off period, provided the product is unused and in its original condition.
For information about registering a return, please refer to this page .




